Privacy Policy
Effective date: November 2, 2026
Lunelle Studio (“we”, “us”, “our”) operates thelunellestudio.com. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website, you agree to this policy.
1. Information we collect
Information you give us: your name, email address, shipping and billing address, phone number (if provided), order details, and messages you send us through the site chat.
Payment information: payments are processed securely by our payment providers (such as Stripe and PayPal). We do not see or store your full card number.
Information collected automatically: IP address, browser and device type, pages visited, and similar usage data, collected through cookies and similar technologies.
2. How we use your information
We use your information to process and deliver your orders, send order and shipping updates, provide customer support, prevent fraud, improve our website and products, comply with legal obligations, and, if you choose to subscribe, send you news about new arrivals and offers.
3. How we share your information
We do not sell your personal information. We share it only with service providers that help us run our store, such as our website platform, payment processors, shipping and fulfillment partners, and email services, and only as needed for them to perform their services. We may also share information when required by law.
4. Cookies
We use cookies to keep your cart working, remember your preferences and understand how our website is used. You can block or delete cookies in your browser settings, but some parts of the site may not work properly.
5. Do Not Track
Our website does not currently respond to “Do Not Track” browser signals.
6. Marketing emails
If you join our newsletter, you can unsubscribe at any time using the link at the bottom of any of our emails.
7. Data retention
We keep your information only as long as needed to fulfill orders, provide support, and meet legal, tax and accounting requirements.
8. International data transfers
Our service providers may store and process your information in countries other than the one where you live. We take reasonable steps to make sure your information is protected wherever it is processed.
9. Your privacy rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to know how it is used, and to opt out of marketing.
California residents: under California law, you may request to know what personal information we collect, use and disclose, request its deletion, and opt out of its sale or sharing. We do not sell or share personal information for targeted advertising. We will not discriminate against you for exercising your rights.
Canadian residents: under Canadian privacy law (PIPEDA), you may request access to and correction of your personal information, and withdraw your consent, subject to legal limits.
To make a request, contact us through the chat on our website. We may need to verify your identity before responding.
10. Security
We use reasonable safeguards to protect your information, including SSL encryption at checkout. No method of transmission or storage is completely secure.
11. Children
Our website is not intended for children under 13, and we do not knowingly collect their personal information.
12. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new effective date.
13. Contact us
If you have questions about this Privacy Policy or your personal information, chat with us anytime using the chat button on our website.